Shipping Policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. 

OFFICE ADDRESS:  3114 Benton St.  Garland, TX 75042, USA, United States

SHIPPING AREA:

We Ship to the United States Only 

SHIPPING COSTS

Free Shipping On All Orders to the US 

WORKING TIME

Monday - Friday

  • TRANSIT, HANDLING & ORDER CUT-OFF TIME

Generally, shipments are in transit for 5 – 9 days (Monday to Friday). Order cut-off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 1-2 business days (Monday to Friday).

  • Delivery Terms

We use USPS, UPS and 4PX to deliver all orders and products.

  • Change of address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@nightpaloptic.com 

  •  TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you. You can check your order status on this page Track Your Order Must provide your order or tracking number. 

After your order is shipped, you will receive a shipping notification email. If you require additional tracking information, then contact us.

 

  • Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

  • Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

  • Shipping Status:

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

  • Order changes

Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

  • Item not received

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly contact us below

Contact Us: 

Company Name : NightPal Optic is a Part of BOSSCORPS LLC.

Email: info@nightpaloptic.com 

Address:   3114 Benton St.  Garland, TX 75042, USA, United States

Phone Number: +1 (972) 303-8965

Opening Hours: 9:00am EST to 5:00pm EST