Return and Refund Policy

By placing an order through NightPal Optic you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (USA) country.

• 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• RETURN PROCESS

To start a return, you can contact us at info@nightpaloptic.com or call us at  +1 (972) 754-4625. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return your product, you should contact our mail at info@nightpaloptic.com.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

How can customers return your products?

• By mail

What is the restocking fee?

• No restocking fee

How Will Customers Get the Return label?

For defective products: In the box
For customer remorse: In the box

The product conditions that we allow for returns:

• New

If you find your product defective please contact us by mail: info@nightpaloptic.com With photos of the defective product.

• EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at info@nightpaloptic.com  or call us at  +1 (972) 754-4625

.

•  RESTOCKING FEE

We do not charge a restocking fee on returns.

• REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please email us at info@nightpaloptic.com or call us at +1 (972) 754-4625

 and someone from Customer support can assist you.

• WRONG PRODUCT

If you discover your order is flawed please contact us by mail at info@nightpaloptic.com.
With photos of the wrong product, we will provide a return shipping label. Once it is tracking we will ship a replacement product immediately.

• EXCHANGE

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: info@nightpaloptic.com. We will process the free exchange.

• CHANGE OF MIND

Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.

• CANCEL THE ORDER

We usually ship immediately the orders,

Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we will not guarantee that you will always return the order once you received the product.

** All refunds are becoming to be issued after receiving the returned product and inspecting it is going to take up to 4 days to reflect in your checking account we actually try hard to form our customers are satisfied.

CONTACT US

Company Name : NightPal Optic is a Part of BOSSCORPS LLC.

Address:  5209 Glen Vista Dr., Garland, TX-75044, United States