By placing an order through NightPal Optic you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (USA) country.
- 30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- RETURN PROCESS
To start a return, you can contact us at firstname.lastname@example.org or call us at +1 (972) 754-4625. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To return your product, you should contact our mail at email@example.com.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
How can customers return your products?
- By mail
What is the restocking fee?
- No restocking fee
How Will Customers Get the Return label?
For defective products: In the box
For customer remorse: In the box
The product conditions that we allow for returns:
If you find your product defective please contact us by mail: firstname.lastname@example.org With photos of the defective product.
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at email@example.com or call us at +1 (972) 754-4625
- RESTOCKING FEE
We do not charge a restocking fee on returns.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please email us at firstname.lastname@example.org or call us at +1 (972) 754-4625
and someone from Customer support can assist you.
- WRONG PRODUCT
If you discover your order is flawed please contact us by mail at email@example.com.
With photos of the wrong product, we will provide a return shipping label. Once it is tracking we will ship a replacement product immediately.
We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: firstname.lastname@example.org. We will process the free exchange.
- CHANGE OF MIND
Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.
- CANCEL THE ORDER
We usually ship immediately the orders,
Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we will not guarantee that you will always return the order once you received the product.
** All refunds are becoming to be issued after receiving the returned product and inspecting it is going to take up to 4 days to reflect in your checking account we actually try hard to form our customers are satisfied.
Company Name : NightPal Optic is a Part of BOSSCORPS LLC.
Address: 5209 Glen Vista Dr., Garland, TX-75044, United States
Email : email@example.com.
Phone: +1 (972) 754-4625
Business Registration Number : 80-350-7718
EIN : 84-4171406